Shipments and Return Policy


We are using local courier companies (Sf-express or Yamato-Taqbin) for our local delivery service. Usually the order will be shipped out within 3 business days after the payment confirmation.

Free shipping fee over HK$300 in one order.

Below HK$300, the shipping fee will be charged via Collect on Delivery

Return Policy

Under general circumstances, customer can return unopened and unused purchased product(s) ordered via online within 7 days upon product(s) arrival. Customer is liable to related transportation costs.  <Certain items are not subjected to return. Please contact our staff for details>

If product(s) are broken or wrongly sent upon arrival, please contact us within 7 days and send us related product(s) information and photos. Customer(s) is reliable to the loss and damage if customer authorises product(s) to be sent to the property management office or leave at the front door.Product(s) could not be returned under the reason of owners' or pets' preferences nor favour matters.

APETSCO has the right to refuse any unreasonable product exchange/ return claims.Products could not be refunded.Please contact us for detailed product(s) return arrangement. APETSCO reserved all final rights.